General Terms and Conditions (GTC)
Nachhilfe Campus – Version dated 27 January 2026
Preamble
For reasons of readability, the simultaneous use of all gender-specific forms is omitted. All personal designations apply equally to all genders.
§ 1 Subject Matter of the Contract and Scope of Application
1.1 Nachhilfe Campus, represented by its owner Katja Geile, provides educational and instructional services on the basis of these General Terms and Conditions.
1.2 These GTC apply to both consumers (§ 13 German Civil Code – BGB) and entrepreneurs (§ 14 BGB), unless separate agreements have been concluded.
1.3 Conflicting or deviating general terms and conditions of the contractual partner shall not apply, even if their validity is not expressly rejected.
§ 2 Types of Services and Scope of Services
2.1 Services are provided either as individual tutoring or as courses and group instruction.
2.2 Nachhilfe Campus is entitled to engage third parties or cooperation partners to fulfill the contract.
2.3 The entitlement to the service is non-transferable and may only be exercised by the registered participant.
§ 3 Place of Performance
3.1 The place of performance is determined at the time of contract conclusion or registration and applies equally to individual tutoring as well as courses and group instruction.
3.2 Instruction may take place on the premises of Nachhilfe Campus, on the premises of third parties, or online.
3.3 Changes to the place of performance may be made during the term of the contract for organizational or pedagogical reasons.
3.4 The place of performance affects the pricing.
§ 4 Individual Tutoring
4.1 Implementation and Appointments
4.1.1 Individual tutoring takes place at individually agreed times.
4.1.2 Individual tutoring may also take place during NRW school holidays, on public holidays or on Rosenmontag; however, there is no entitlement to this.
4.2 Cancellations by the Student
4.2.1 Appointments must be cancelled directly with the respective teacher by no later than 8:00 p.m. on the previous day.
4.2.2 In the case of timely cancellation, the student is entitled to a replacement appointment within the contract period.
4.2.3 In the event of late cancellation, the entitlement lapses without replacement.
4.3 Cancellations by the Teacher / Provider
4.3.1 If a lesson is cancelled and no substitute teacher can be provided, there is an entitlement to rescheduling, but not to monetary compensation.
4.3.2 If rescheduling is not possible within the contract period for reasons not exclusively attributable to Nachhilfe Campus, neither due to a cancellation pursuant to § 4.2 nor pursuant to § 4.3, the entitlement shall lapse.
4.4 Loss of Teacher / Impossibility of Performance
4.4.1 If instruction cannot be permanently provided due to the loss of a teacher and no substitute teacher is available within a reasonable period, Nachhilfe Campus is entitled to terminate the contract extraordinarily.
4.4.2 Further claims by the customer do not exist; services already rendered must be remunerated.
§ 5 Courses and Group Instruction
5.1 Implementation, Dates and Minimum Number of Participants
5.1.1 Courses and group offerings take place at fixed times.
5.1.2 Courses generally do not take place during NRW school holidays, on public holidays or on Rosenmontag.
5.1.3 Nachhilfe Campus reserves the right to offer special holiday courses or group programs.
5.1.4 A minimum number of participants may be specified for courses. If this number is not reached, Nachhilfe Campus is entitled to cancel the course before it begins or to merge it with another course. Fees already paid will be refunded on a pro rata basis. In parent-child courses, a parent and child together count as one participant.
5.2 Participation, Absences and Remuneration
5.2.1 Participation is subject to remuneration regardless of actual attendance.
5.2.2 If an individual course session is cancelled – for whatever reason – there is no entitlement to rescheduling, a replacement appointment or monetary compensation.
This does not apply if the course is not conducted over a longer period of time.
5.2.3 The obligation to pay remuneration remains unaffected.
§ 6 Contract Term and Termination
6.1 Contracts are concluded with a minimum term of 1, 3, 6 or 12 months.
6.2 If a course does not begin on the first day of a month, the first contract month will be charged on a pro rata basis. This prorated period will be added to the agreed contract term.
6.3 Terminations are only possible at the end of a calendar month.
6.4 The notice period is one month to the end of the month.
6.5 If no timely termination is given, the contract is automatically extended by the originally agreed term.
§ 7 Prices
7.1 Price agreements are generally made verbally, in particular by telephone.
7.2 The customer verbally declares their consent to the offered price.
7.3 The booking and the agreed price are confirmed to the customer in writing.
7.4 No separate price list is maintained.
§ 8 Price Components, Qualifications and Adjustments
8.1 Pricing takes into account in particular:
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type and scope of the service
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place of performance
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organizational effort
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qualification of the assigned teacher
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if applicable, travel distances of the teacher
8.2 Changes to the place of performance, the assigned teacher, their place of residence or qualification, in particular due to a higher qualification acquired during the contract term, may lead to an adjustment of remuneration. The customer will be informed prior to the adjustment taking effect.
8.3 In the event of a remuneration adjustment, the customer has the right to extraordinary termination at the time the adjustment takes effect.
§ 9 Payment Terms
9.1 Monthly fees are generally due in advance on the 1st of each calendar month.
9.2 Any registration fee agreed upon, as well as prorated fees for contract commencement within an ongoing calendar month, are due immediately upon conclusion of the contract.
9.3 Payment is generally made by SEPA direct debit, unless a different payment method has been agreed.
9.4 If the customer is in default of payment, Nachhilfe Campus is entitled to suspend the service until all outstanding claims have been settled in full.
§ 10 Right of Withdrawal in Distance Selling
10.1 The customer expressly agrees that Nachhilfe Campus begins providing the service before the statutory withdrawal period expires.
10.2 The customer is aware that their right of withdrawal expires upon full performance of the service.
10.3 In the event of withdrawal after the service has begun, the services rendered up to that point must be remunerated.
§ 11 Conduct, House Rules and Exclusion
11.1 Participants must behave respectfully and follow the instructions of the teachers.
11.2 The respective house rules apply additionally on the premises of Nachhilfe Campus and on the premises of third parties.
11.3 In the event of significant or repeated disruptions, temporary or permanent exclusion may occur.
11.4 If the exclusion occurs for reasons within the customer’s sphere of responsibility, there is no entitlement to a refund.
§ 12 Force Majeure and Changes in Format
12.1 If services cannot be provided or can only be provided to a limited extent due to force majeure or unforeseeable events, there are no claims for damages.
12.2 By mutual agreement between teacher and customer, the format of instruction (e.g. from in-person to online instruction) may be changed.
If this results in higher remuneration, it must be paid additionally; there is no entitlement to reimbursement.
§ 13 Data Protection
Personal data is processed exclusively in accordance with applicable data protection laws, in particular the GDPR. Further information can be found in the separate privacy policy.
§ 14 Liability
Nachhilfe Campus does not guarantee any specific learning outcome.
Otherwise, liability exists only within the scope of the statutory provisions.
§ 15 Severability Clause
Should any provision of these GTC be wholly or partially invalid or lose its legal validity, the validity of the remaining provisions shall remain unaffected.
In such a case, the parties agree to adjust the contract in such a way that the invalid provision is replaced by a provision that most closely reflects the economic intent of both parties.
The same applies to any contractual gaps.
